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Frequently Asked Questions (FAQ's)

How long will it take to receive my order?

All orders are processed within two working days, and we aim to use next day delivery in the UK whenever possible. Please note that business days do not include Saturday, Sunday, and regulatory holidays. Please refer to our Delivery section for more information.


Can I come and collect?

No. We can only offer a mail order service currently. We can offer great prices by not having the expenses associated with a shop.


Where are you based?

Our offices are based in Leeds. Please refer to our Contact section for full details on location and business hours.


Can I exchange or return my product after receiving it?

Yes, please refer to our Returns/Exchanges section for information.


Do you ship to International locations?

Yes, we ship to many International locations. Please refer to our Delivery section for information, or contact us to confirm the specific price for your area.


What does GBP stand for?

GBP is an abbreviation for Great Britain Pounds. As we are UK based we list all of our prices in GBP currency.


How much is shipping & handling?

Free delivery is available, but a small delivery charge is made for low value orders. Please refer to our Delivery section for information.


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